Eliminating Interference
Imagine for a moment being composed and unflappable in the face of every behavior that might set you off. Getting fired. Being discriminated against. Told you are a failure. Not being allowed to speak. Expected to follow the pecking order. Expected to comply while your boss loses his composure in dramatic and threatening ways. Any one of these acts would interfere with most people’s best version of themselves. Yet Elizabeth Zott keeps her composure as her boss’s frustration escalates, offering a clear picture of what being unflappable really looks like.